Shipping Policy

Orders are shipped Monday - Friday. Exceptions may occur if it is special request from a customer that has been approved in advance by Nature Pavilion. Or, if it is close to a holiday, then every attempt is made to yet your gifts to you in time for your holiday gift giving.

YOU GET TO CHOOSE WHICH SHIPPING COMPANY YOU WANT US TO USE:

USPS - UNITED STATES POSTAL SERVICE:

PRIORITY MAIL - Estimated delivery times are 1-3 business days. Remember, we are in Pennsylvania, so expect the maximum shipping time if you are on the west coast. PLEASE NOTE: This is not a guarenteed service and packages can not be tracked.

EXPRESS MAIL - Next day to MOST zip codes. PLEASE NOTE: Some zip codes DON'T receive overnite deliveries. Shipments are trackable.

UPS - UNITED PARCEL SERVICE:

UPS GROUND - Cost-effective delivery for commercial and residential shipments. Delivery typically in one to five days. Shipments are trackable. Remember, we are in Pennsylvania, so expect the maximum shipping time if you are on the west coast.

UPS 3 DAY SELECT - Delivery by the end of the third business day for the 48 contiguous states. An ideal mix of economy and guaranteed delivery. Perfect for less time-sensitive shipments. Shipments are trackable.

UPS 2ND DAY AIR - Select this alternative to overnight shipping when you have the flexibility to allow an extra day. Delivery by the end of the second business day Some locations in Alaska and Hawaii require additional transit time. Shipments are trackable.

UPS NEXT DAY AIR SAVER - For Businesses: Next business day delivery by 3:00 or 4:30 p.m. Available from the 48 contiguous states and limited addresses in Alaska and Hawaii. Guaranteed next-day delivery for peace of mind.

Residential Destinations: Next business day delivery by end of day. Available from the 48 contiguous states and limited addresses in Alaska and Hawaii. Guaranteed next-day delivery for peace of mind. Shipments are trackable.

UPS WORLDWIDE EXPRESSUPS STANDARD TO CANADA - Rely on guaranteed economical ground delivery for your less-urgent shipments. Expect delivery times to range from 2 - 10 days depending on how far you are away from Pennsylvania, USA. Shipments are trackable.

SHIPPING COSTS:
We have made every attempt to make our shipping/handling fees reasonable. We have chosen to set our costs according to package weight, not according to item cost.

Every item has been pre-weighted and entered into our system. At check out time, your shipping/handling fee will be calculated using that information.

Example: A necklace may only cost $4.00 to be shipped USPS because it weights very little. But a Birdhouse kit, which weighs a couple of pounds because of the wood, will cost more to ship.

INTERNATIONAL SHIPPING:
International shipping is limited to the following countries: CANADA and UNITED KINGDOM ONLY.

PLEASE NOTE: THE USPS DOESN'T OFFER INSURANCE FOR INTERNATIONAL SHIPMENTS. ONCE THE ORDER LEAVES NATURE PAVILION WE CAN'T BE RESPONSIBLE FOR DAMAGE OR LOSS OF SHIPMENT. CUSTOMERS WON'T RECEIVE A REFUND FOR ANY OF THESE REASONS.

If you have questions about product availability or shipping internationally, please e-mail us at info@naturepavilion.com or call us at (international prefix)-570-386-1133. Our customer service representatives are available between 9:00 am and 3:00 pm EST, Monday - Friday. (Please note that customer service calls are handled by English speaking representatives at this time.)

INTERNATIONAL RESTRICTIONS:
The following restrictions apply to international orders. Please note: contents of the package may be printed on the outside of the package due to customs requirements. Videos & DVDs: Currently, our videos can only be shipped overseas in NTSC format, which may not work in video players produced by your country. Likewise, our DVDs are only coded for Region 1 (US and Canada).

Insects, alive or preserved, can't be shipped outside of the United States.

From time to time, other restrictions may apply to international orders. To make shopping easier for you, we recommend you contact our customer service representatives to confirm that we are able to ship your desired item(s) to you. If we determine - after you have placed your order - that we are unable to ship your desired item(s) to you, we will notify you by e-mail and cancel your order.

INTERNATIONAL DUTIES & TAXES:
All taxes, duties, brokerage fees and expenses related to importation and compliance with local import country laws is exclusively the responsibility of the recipient. All orders are shipped FOB-New Ringgold, PA. Once we have accepted your order and shipped the product, we will make no refunds and accept no returns. Please consult your local country Customs Service and other relevant authorities to confirm that no restrictions or special requirements will apply to your order. We are not responsible for delays or costs resulting from acts or decisions of local governmental agencies concerning the importation of your order.

In order to serve our valued international customers better, we are constantly re-evaluating our international shipping options in order to provide all our Nature Pavilion customers with the best service worldwide. Please continue to check our website for updates in the international shipping area. Nature Pavilion reserves the right to change its international shipping charges and policies at any time.